Lodge a Formal Complaint
At My Net Pty Ltd, we value your feedback and are committed to addressing any concerns you may have. If you would like to lodge a formal complaint, please follow the process outlined below:
Contact Us: You can lodge a formal complaint by reaching out to us through any of the following methods:
Phone: (08) 8490 7100
Email: complaints@mynet.au
Post: Unit 1, 86 Mary St, Unley SA 5061
Provide Details: When lodging your complaint, please provide as much detail as possible, including your contact information, the nature of your complaint, and any relevant documentation or evidence.
Acknowledgment: Upon receiving your complaint, we will acknowledge receipt within 2 business days and provide you with a reference number for your records.
Investigation: Our team will thoroughly investigate your complaint and may contact you for further information if needed. We aim to resolve all complaints within 14 business days.
Resolution: Once the investigation is complete, we will inform you of the outcome and any actions taken to address your complaint. If you are not satisfied with the resolution, you may request a review or escalate the matter to a higher authority within our organization.
If at any point you are unsatisfied with our handling of your complaint, progress or outcome you can
contact us and we will escalate your complaint internally, or
opt for an external dispute resolution such as the Telecommunications Industry Ombudsman (noting the TIO may request you contact us first)
The Telecommunications Industry Ombudsman can be contacted by:
Phone: 1800 062 058